Manager Product Management

Job Description - Manager Product Management (24003743)

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

As marketers at one of the most iconic brands in the world, we play a major role in building authentic relationships with customers who impact life and business around the world. Here, creativity and inspired storytelling combine with powerful data-based marketing and hyper-personalized digital communication to create a genuine human connection that drives business results. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and do virtually anything from connecting small businesses to new customers to uncovering insights that inspire the future of payments. Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place in marketing on #TeamAmex.

Responsibilities:

· Accountable for generating portfolio analysis, research and insights for improvement.

· Leadership of P&L Management and generation of business analysis to identify and generate business opportunities for growth, revenue and costs efficiencies.

· Accountable for value prop offer as well as to improve Key drivers as engagement & billed business.

· Responsible for Project Management of key initiatives as new product launches, revites and digital product capabilities implementation in close partnership with central teams and tech/digital teams.

· Responsible for assessing customer’s benefits journeys & customer experience to identify opportunities to drive excellence in service/experience, improve NPS results and maintain Product relevance in the marketplace.

· Development of Communication Strategy, including engagement initiatives as well as annual media/ comms plan.

· Coordinate with diverse internal teams the fulfillment of processes (Sales, Compliance, Legal, Controllership, among others).

Minimum Qualifications

· Great relationship management & leaderships skills to lead a multidisciplinary team, internal and external.

· External vision, capable to be on top of new trends, competence, and opportunities.

· Customer first thinking is a must, “service-first” attitude.

· Superior interpersonal, presentation and stakeholder management skills.

· Strategic thinker and commercially astute- understand clients' business drivers and resources available to come up with new ideas.

· Excellent organizational skills with attention to detail and accuracy of data.

Minimum Qualifications

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job

Job

Marketing

Primary Location

Schedule

Schedule

Full-time

Job Posting

Job Posting

Mar 14, 2024, 8:42:50 PM - Mar 29, 2024, 3:59:00 AM

At American Express, you'll be recognized for your contributions, leadership, and impact - every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Additional Note for US Applicants: American Express does not currently utilize the AI capabilities of its application management platform in making employment decisions.

If you have a disability and would like to request an accommodation in order to apply for a position you may contactus by clicking here . Please indicate if you would prefer a response via email or phone. US applicants may also contact us by usingthe US Toll Free number .