DirecciónIf you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Manager, Group Operations Analytics.
Role Purpose
- The Senior Manager, Operations Analytics provides leadership, support, and expertise to deliver relevant Global Collections, Underwriting and Fraud Operations standards that build functional operational capabilities to deliver business results, including Operations, Analytics, Change Management and Systems.
- Responsible for partnering across the Global, Regional and Local Fraud and Credit Control Services (FCS) Operations, as well as working with internal and external stakeholders to develop, implement or enhance processes and strategies across credit originations, delinquent collections, and fraud operations to enhance functional capabilities. Individuals are responsible for supporting strong Group FCS standards and a robust First Line of Defense infrastructure as part of this Global function.
Principal Accountabilities
- The role holder is responsible for working across Group Collections, Fraud and Underwriting in support of ensuring strong operations capabilities, aligned to Group standards and expectations.
- Individuals will take ownership in collaboration with regional and local business partners, for leading and directing Collections, Underwriting and Fraud Operations actions, priorities, and performance to deliver optimum performance through the development and delivery of customer-centric, sustainable capabilities.
- Achieve project goals on time, on budget, with highest quality standards, while managing multiple and sometimes changing priorities.
- Support run-the-bank activities, including regular Retail Credit, collections and fraud strategies and operations oversight and planning for actions whenever needed, negotiating priorities, and communicating them to relevant stakeholders.
- Establish business case for new initiatives; present proposals to diverse stakeholders and management to obtain necessary support and resources.
- Effectively manage and interact with several teams in a large and dynamic organization.
- Lead the continuing development, implementation and improvement of the processes, structures, capabilities, capacity and infrastructure needed to deliver agreed plans and targets, collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.
