Sea Logistics Customer Care Expert

We deliver high quality solutions to our customers and we are leaders in the logistics industry. Join us and become a part of our great team.

Your Role

Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. To provide front-line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owners of house accounts (personally own an account portfolio).

Your Responsibilities

• Customer Care and Satisfaction: to proactively advise and consult to ensure customer satisfaction Shipment Management: Qualification and entry of customer orders into the operational execution process Complaint Management
• Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
• Customer Onboarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems; Accompanying (initial) customer orders Customer
• Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support) Reporting (creating, refining, and reviewing reports)

Your Skills and Experiences

• 1 year of experience in the same position
• Persuasive speaking, empathy, adaptability, and ability to use positive language.
• Decision making & Problem-solving skills.
• They must be flexible, and trustworthy and demonstrate a high level of business judgment, focus, and commitment to be successful in this role.
• Proficiency in English