Central Operations Manager

Role Description

• The Central Operations team is a cross-functional team tasked with optimizing the marketplace through two levers: pricing and resource allocation while defining and guiding the business strategy across SSL. The team’s regional scope gives it a unique exposure to a wide range of areas and marketplace conditions across the country.
• This person will lead our resource management and pricing strategy for key cities in Mexico while actively contributing in defining the long-term strategy in those cities. There is a high degree of collaboration in this role: you will work closely with the operations, marketing, and product teams, along with your Central Operations peers in other regions, to create, guide and execute impactful strategies.
• This role is ideal for someone looking to have ownership on the business strategy, work in a fast-paced & data driven environment, manage one direct report, and gain exposure to a full suite of projects and functions across the business

Your Responsibilities

• Contribute to the long-term business strategy & value proposition using internal, external, qualitative and quantitative data sources with a strategic, data-driven and user-centric approach.
• Full ownership of performance management in your region from defining and modeling business OKRs in alignment with business strategy to holding others & yourself accountable on your markets performance.
• Manage cross-functional projects & stakeholders to make sure every area is aligned with our strategic and tactical guidelines while contributing towards the same goal.
• Optimize resource allocation to ensure we reach our business goals through investment decisions across cities and channels guided by a data-driven and business-driven mindset.

• Own pricing in your region by defining the long-term pricing strategy and optimizing short-term levers with a data-driven approach.

• Contribute to the development of pricing and resource allocation frameworks by testing new initiatives, iterating on existing ones, sharing best practices and working closely with your peers from different areas and seniority levels.

• Oversee the execution of initiatives in your markets coordinating with all relevant functions, reacting quickly to changes in the marketplace, always aiming to anticipate different scenarios and having clear governance mechanisms.

• Contribute to improve existing & create new processes both in your markets and across SSL.

• Contribute to talent development

Your background

• Clear strategic thinker: You are able to navigate ambiguous, data-rich environments to define a strategic vision and structure it into actionable components for a team.
• Proven people and project manager: You have a track-record managing multi-functional projects and are able to achieve results through resources that do not report directly to you. You have a track record of managing a team of direct reports and developing key talent.
• Detail-focused, hands-on implementer: You should be excited about experimenting, figuring out how to get things done yourself and failing fast so that we can continuously improve. You thrive on executing a project, showing an impact, and moving onto the next challenge.
• Data-driven manager: The use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make.
• Fast mover: You have demonstrated success in high-performance environments (e.g. experience in startups, finance, or management consulting).
• 5+ years of previous professional experience in strategic, analytical, operational, and/or product roles
• Fluent in English and Spanish
• Based in CDMX or MTY

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.