DirecciónThe Application Specialistfor Beckman Coulter Diagnostics is responsible forProvide high levels of expertise in supporting all company products.
This position is part of the Service Department located in Méxicoand will be hybrid and / or fully remote.At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
You will be a part of the Technical Service teamand report to the Service Supervisorresponsible for representing the company to address customer needs such as installations, systems relocations, modification, verification, validation and repair of Beckman Coulter instruments and their associated peripherals. If you thrive in establishing and maintain an adequate relationship with customers and seek to achieve high levels of customer satisfactionrole and want to work to build a world-class technical service organization—read on.
In this role, you will have the opportunity to:
· Perform preventive maintenance routines and semi-routines and support applications of the entire range of products defined by the company as part of its market in the assigned geographic area. Install, verify and certify that the system performs with 100% compliance in accordance with the organization's specifications and processes.
· Provide installation requirements and follow up on user training to ensure proper operation of the instrument.
· Establish and maintain effective relationships with customers and seek to maintain high levels of customer satisfaction.
· Provide to the Sales Department with information related to product acceptance, maintaining a history of product quality and performance.
· Provide to the Sales and Service Departments with prospect information for the sale of the company's products, or for the sale of service contracts.
· Maintain up-to-date knowledge of all company products. Attend intercompany training and personal development classes as required.
· Actively participate as support in training programs, or as an instructor of specific product lines and according to instructions from Service Management.
· Correctly and efficiently, support users of Beckman Coulter instruments by telephone in the solution and identification of faults specific to the equipment, operation, reagents, etc.
· Support and assist Service Engineers and customers in the field for problems related to applications and operation of the instrument.
The essential requirements of the job include
· Proficiency in supporting Field Applications for hematology, clinical chemistry, immunology and microbiology clinical systems.
· Bachelor's degree, preferably in life sciences or related fields
· Spanish language and intermediate in English
· Teamwork, problem solving, customer focus
It would be a plus if you also possess previous experience in:
· Technical Call Center customer support.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
