Manager Operations

If you’re looking for further opportunities to develop your career, take the next step in fulfilling your potential right here at HSBC. The position lies within our Equities Stock Lending Operations specialising in Settlements under the Market & Securities Services Operation umbrella. The job holder is responsible to support Clearing & Settlement activities in performing affirming, chasing, amending and escalating until settlement of the trade. We are a global team covering multiple balance sheets for Stock Lending product under the Markets business. We are responsible for ensuring all equity stock loan trades booked flow through the various stages of the trade life cycle and settle successfully on value date.  All settlements for this function reside within the Global Service Centre

The Opportunity:  Operations Manager

Responsible for managing/supervising post trade support activities of the Settlement Ops teams.

The role holder will be working relevant shift hours i.e. US with a possibility for staggered work hours. There is no direct report for this role

What you’ll do:

·          Ensure that trades are correctly matched and settled timely in the market.

·          Ensure that risk & control framework and escalation procedures are adhered to.

·          Ensure end of day checks are actioned

·          Implement process efficiencies to improve service quality

·          Build strong Business and Operations Management relationships

·          Assist management in achieving overall business objectives.

·          Work in collaboration with the team to resolve issues

·          Achieve set performance benchmark and target for each year

·          Continuous increase of process knowledge thru cross training

·          Engage with onshore business partners in communicating issues and/or escalations

·          Liaise with external clients in order to resolve issues and/or answer queries

What you will need to succeed in the role:

·          University degree is required

·          Strong understanding of US Market for Settlements Operations

·          Ability to work in a virtual team environment with ability to support multiple functions and stakeholders

·          Attention to detail and a hands on approach to identify opportunities of process improvement

·          Strong awareness and appreciation to operations risk and control and exception management.

·          Ability to implement initiatives and work as part of a team

·          Follow formal escalation framework across all aspects of Operations, including day to day operational risks and systemic risks

·         Strong communication skills with the ability to manage local and international relationships across the org.