Job description
The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.
Main Responsibilities:
• Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.
• Use professional and technical expertise to provide credible observations and recommendations to others
• Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it
• Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders
• Understand and describe which products and channels relate to specific customers
• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
• Help to understand clients' needs in order to improve our offering to existing customers
• Provide guidance and supervision to junior team members.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
• Contribute to the development and implementation of a risk aware client management culture
• Strong English communication due to Multinational clients interaction