Senior Account Manager

Job description

The role is responsible for the delivery of post-sales support to Global Banking and Markets (GBM) and Commercial Banking (CMB) clients, across a full range of Global Liquidity and Cash Management (GLCM) products. The role incorporates Client integration, Client Implementation and Client Service.

Main Responsibilities:

• Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers.

• Use professional and technical expertise to provide credible observations and recommendations to others

• Put highly complex and/or technical information into simple terms so that stakeholders can easily understand it

• Continuously adapt to balance and prioritise different demands of the team and requirements from multiple directions and stakeholders

• Understand and describe which products and channels relate to specific customers

• Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact

• Help to understand clients' needs in order to improve our offering to existing customers

• Provide guidance and supervision to junior team members.

• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets

• Contribute to the development and implementation of a risk aware client management culture

• Strong English communication due to Multinational clients interaction

Requirements

•    Knowledge of global cash management

•    Good level of English for medium to advanced understanding and communication

•     Knowledge of Treasury Foreign Exchange

•     Knowledge of day to day workings of a Corporate Treasury environment, foreign exchange and payments.

•     Broad knowledge of HSBC Group companies and product ranges

•     Comprehensive knowledge of the HSBC Group's inter/intra clearing systems

•      Strong credit assessment skills, particularly with regard to more complex and structured facilities with an international dimension

“At HSBC we expect our people to treat each other with dignity and respect, creating an inclusive culture that promotes equal opportunities. Our values define who we are as an organization and what sets us apart, we value difference, we move forward together, we take responsibility for our actions, we use good judgment, we do the right thing and we make things happen.”

“At HSBC we are oriented to guarantee gender equality and constant training for our employees as well as the protection of their labor and social rights.”