Dirección
SalarioInfomedia is a leading global provider of DaaS and SaaS solutions that empowers the data-driven automotive ecosystem. Infomedia’s solutions help OEMs, NSCs, dealerships and 3rd party partners manage the vehicle and customer lifecycle – they are used by over 250,000 industry professionals, across 50 OEM brands and in 186 countries. Headquartered in Australia, Infomedia has been at the forefront of after sales system innovation for more than 28 years. Supplying online parts selling systems, sophisticated service selling systems, a range of publications, as well as data analysis and information research for automotive and lubricant industries.
• Gathering & analyzing requirements for new projects (from simple changes to existing programs/reports to building new features for our clients)
• Proposing solutions, creating SOW documentation/mock-ups.
• Identify cross-sell/new strategic opportunities and hand off to the Account Manager
• Discussing SOW with product specialists and delivery manager to determine if the solution can be technically implemented, then gathering development effort estimates and formulating quote for approval (based on approval thresholds)
• Quoting clients and getting approvals/Purchase Orders
• Prioritizing requests for each assigned client for timelines
• Assisting development manager (and developers where necessary) with relevant information throughout the development stage
• Staging & live testing (internal UAT), raising concerns back to delivery manager/developers
• Project release communication and training with NSC / OEs for new features implemented, user guides, etc.
• Ad-hoc application settings for clients (cases where not required development work), i.e., simple Marketing Campaign or DVR visitation configuration
• Assisting clients with escalated support requests and discussion about issues and priorities
• Assisting finance team with outstanding invoices
• Weekly client meetings and acting as a consultant on different topics, questions, or concerns
• Internal meetings (with developers re progress/issues), weekly/monthly meetings, etc.
• Monitoring financial data and reports
• Auditing and analyzing financial performance of the program to communicate to the customer areas of success and improvements areas.
• Advising on how to improve utilization of the program.
• Liaising with IFM Account Manager to ensure wholistic customer relationship management in addition to attending and actively participating in internal meetings and conferences where related to the job role.
• Provide exceptional customer contact and support to ensure complete customer satisfaction.
Why choose us?
Put simply, we are a business who are a global leader in our industry on the cusp of a period of growth, innovation and evolution and we have no plans to slow down anytime soon. We develop beautifully crafted, data driven cloud software solutions for some of the best and most well-known automotive brands across the globe. The day to day varied work coupled with our relaxed, informal, yet high performing environment are the key things that makes our team happy.
Culture and Benefits:
Here at Infomedia we take our team members and our service very seriously. We live by our core values of: Accelerating Performance, Driving Innovation & Service, Navigating Global, Steering Locals and Having Fun in the Fast Lane. We work hard but we play hard too. We offer a robust benefits package including paid parental leave, flexible working arrangements, health perks, growth and career development and recognition.
Infomedia is an equal opportunity employer and welcomes all qualified applicants. Infomedia does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.
