DirecciónThe Talent Acquisition Operations (TAO) Onboarding Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The TAO Onboarding Sup Manager is a key role to ensure the timely completion of the hiring process
Some of the role´s responsibilities (not limited) include:
- Oversee the Talent Acquisition OperationsOnboarding Support department in Mexico through vendor .
- Vendor Management for TAO Ops.
- Ensure the integration of WD with the payroll system (HRMS) to guarantee the timely payment to our Associates
- Management of bulk hiring needs and special projects using distinctive system´s features.
- Oversee the daily operations of the local vendor in Mexico to ensure the quality of the third party´s deliverables.
- Monitor and ensure the accomplishment of Service Level Agreements (SLA) corresponding to the Onboarding piece.
- Guarantee the timely resolution of escalated cases on timely manner and provide the action plan to prevent similar errors in the future supported by the corresponding root-cause analysis.
- Adopt the migration and ensure timely completion of tasks and duties currently performed by other business units in the region
- Securte vendor infrestructure capabilities such as Technology, Filedglass NEM enrollment, entilements and overall Sytem needs.
- Secure proper bill payment and review.
- Facilitate alignment of the Operations Support infrastructure through focused technologies and processes
- Secure Controls and MCA protocols as well as Key Perfomance Indicators development and review.
Qualifications:
- 5+ years of experience managing a team
- 5+ Experience in Shared Service and Operation.
- Experience in analyzing business requirements, developing test plans, and discrepancy resolution
- Ability to work unsupervised and adjust priorities quickly as circumstances dictate
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Data driven and data decision driven
- Consistently demonstrates clear and concise written and verbal communication skills.
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Customer Service-------------------------------------------------
Job Family:
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Time Type:
Full time------------------------------------------------------
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